What Will I Learn in This Module?

In this module you will learn about the elevating customer service through communication. We will define SSC customer service expectations and what this looks like. Then apply the concepts of managing customer expectations, personalizing interactions, and active listening. This module includes the following sections:

Section 1 - North Star, defining customer service at the SSC
Section 2 - Tools to support your communication
Section 3 - Putting those tools into action
Quiz - A quick quiz to review what you've reviewed

After completing this modules you will be able to:

Be able to define excellent customer service based on the SSC definition.
Gain new tools to apply to everyday customer interactions.

What Will I Do in This Module?

This learning module provides important information about communication in customer service. In this module, you will

Activities to Complete
- A self-check activity in section 1
- A self-check activity in section 3
- A practice discussion following section 3
- A quiz covering the entire module, all three sections

What Are My Next Steps?

The first topic included in this module is North Star, defining customer service at the SSC. Please click the "Next" button to go to Section 1 and complete the self-check activity.